Refund policy

VAU Nutrition Shipping & Returns Policy 
Last Updated: August 31, 2026 
This Shipping & Returns Policy applies to purchases made through www.getvau.com (the "Site") and 
products sold by VAU Nutrition, LLC ("VAU," "we," "us," or "our"). 
VAU Nutrition, LLC 
37 N Orange Ave Ste 222 #3034
Orlando, Florida 32801 
Email: support@getvau.com 
1. Shipping Availability 
VAU currently ships only within the United States. 
We do not currently offer international shipping. 
We reserve the right to limit or decline shipment to certain addresses, including P.O. Boxes, military 
addresses, freight forwarding locations, and other addresses that may present delivery, carrier, 
or fraud-prevention limitations. 
2. Shipping Rates
Continental United States (the 48 contiguous states and Washington, D.C.): standard shipping is free on all orders, with no minimum purchase. Alaska, Hawaii and U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, the Northern Mariana Islands, American Samoa and APO/FPO addresses: a flat rate of $9.95, regardless of order total. Subscription orders ship free to all destinations we serve, including Alaska, Hawaii, U.S. territories and APO/FPO addresses.
Free shipping applies to standard shipping only and does not include expedited, priority, 
special-handling, or other upgraded shipping services. 
At this time, VAU offers standard shipping only unless otherwise stated on the Site. 
3. Order Processing Time 
Orders are typically processed within 1–3 business days. 
Processing times are estimates only and are not guaranteed. Orders are generally not processed, 
packed, or shipped on weekends or federal holidays. 
Processing times may be longer during launches, promotional periods, holidays, high-volume 
order periods, inventory events, or other periods of increased demand. 
4. Estimated Shipping Time 
Once an order has been processed and shipped, standard shipping within the United States typically 
takes an estimated 3–7 business days in transit. 
Shipping times are estimates only and are not guaranteed. Actual delivery times may vary depending 
on the destination, shipping carrier operations, weather conditions, seasonal demand, service 
disruptions, and other logistical factors outside VAU’s control. 
Transit time begins only after the order has been shipped and transferred to the shipping carrier. Order 
processing time and shipping transit time are separate periods. 
5. Shipment Confirmation and Tracking 
Once your order ships, you will receive a shipping confirmation email with tracking information, if 
tracking is available from the carrier. 
Please note that tracking updates are provided by the carrier and may not update in real time. 
6. Multiple Shipments 
We reserve the right to ship orders in multiple shipments or separate packages when necessary. 
7. Delivery Delays and Events Outside Our Control 
Delivery dates displayed on the Site or provided during checkout are estimates only and are not 
guaranteed. 
VAU is not responsible for delays in delivery caused by shipping carriers, weather conditions, 
transportation disruptions, high shipping volumes, holidays, labor disruptions, or other logistical 
issues outside our control. 
Once an order has been transferred to the shipping carrier, the carrier assumes responsibility for the 
delivery of the package. 
8. Force Majeure 
VAU shall not be liable for delays or failure to fulfill orders resulting from events beyond our 
reasonable control, including but not limited to: 
● natural disasters 
● severe weather conditions 
● labor disputes or strikes 
● supply chain disruptions 
● transportation interruptions 
● public health emergencies 
● governmental actions or regulations 
● power outages 
● acts of war or civil unrest 
● or other force majeure events. 
In such circumstances, order fulfillment and delivery timelines may be extended. 
9. Incorrect or Incomplete Shipping Information 
Customers are responsible for providing a complete and accurate shipping address at the time of 
checkout. 
VAU is not responsible for delays, losses, failed deliveries, returned shipments, or additional shipping 
costs resulting from incorrect, incomplete, or outdated address information provided by the customer. 
If an order is returned to VAU due to incorrect shipping information, delivery failure, or refusal of 
delivery, VAU may reship the order only after the customer confirms the correct shipping information 
and pays any applicable reshipping costs. 
10. Order Changes and Cancellations 
If you need to request a change or cancellation to your order, please contact us at 
support@getvau.com as soon as possible. 
While we will make reasonable efforts to accommodate requests, we cannot guarantee order changes 
or cancellations once an order has been submitted for processing or fulfillment. 
Orders that have already been processed, packed, or shipped cannot be modified or cancelled. 
This includes requests to change: 
● shipping address 
● product selection or quantities 
● discount codes 
● shipping method 
● or other order details. 
11. Fraud Prevention 
To protect our customers and prevent fraudulent transactions, VAU reserves the right to review, delay, 
or cancel any order that appears suspicious or that cannot be verified. 
We may request additional verification information before processing certain orders. 
Orders flagged by our fraud detection systems may be cancelled at VAU’s sole discretion. 
12. Packages Marked as Delivered 
Once a package is marked as delivered by the shipping carrier, responsibility for the package transfers 
to the customer. 
VAU is not responsible for packages that are lost, stolen, or misplaced after delivery confirmation 
from the carrier. 
Customers are encouraged to ensure that the shipping address provided is secure and accessible for 
delivery. 
In certain situations, and at our sole discretion, VAU may assist customers in contacting the shipping 
carrier or initiating a carrier claim. Such assistance does not constitute acceptance of liability for the 
package. 
13. Returned to Sender Shipments 
If an order is returned to sender due to an incorrect address, delivery failure, refusal of delivery, or 
similar reason, VAU may, in its discretion, reship the order once the customer confirms the 
correct shipping information and pays any applicable reshipping costs. 
14. Return Eligibility 
Because our products are ingestible supplements, we cannot accept physical returns for safety, 
hygiene, and quality-assurance reasons. This applies whether the product is opened, unopened, 
used, or unused. 
Please do not ship product back to us — you do not need to return anything to request a refund 
under Section 15. 
15. Satisfaction Guarantee and Refunds 
First order — 30-day guarantee. If REST FIRST is not right for you, email us at 
support@getvau.com within 30 days of delivery of your first order and we will refund the purchase 
price of that order. The guarantee covers one order per customer and does not require you to 
return the product. Original shipping charges are not refunded. 
Later orders and subscription renewals. Except as described above, or where required by applicable 
law, charges for subsequent orders and subscription renewals are non-refundable. You can prevent 
future charges at any time by cancelling your subscription (see Section 12 of our Terms of 
Service). Cancelling stops all future renewals; if an order has already been processed, that order 
will ship. 
Delayed or undeliverable orders. If we cannot ship your order within the time stated at checkout, 
we will notify you and offer you the choice of a revised shipping date or a full refund, as 
required by federal law. 
Damaged, defective, or incorrect orders. See Section 16. 
How refunds are issued. Approved refunds are issued to the original payment method within 5 to 10 
business days of approval. Nothing in this policy limits any consumer rights that cannot be 
excluded under applicable federal or state law. 
All refund, guarantee and cancellation requests: support@getvau.com. 
16. Damaged, Defective, or Incorrect Orders 
Please inspect your order promptly upon delivery. 
If your order arrives damaged, defective, or incorrect, you must contact us at support@getvau.com 
within 14 days of delivery. 
To review your claim, we may require: 
● a photo of the product; 
● a photo of the exterior packaging; and 
● a photo of the shipping label. 
We may request additional information if needed to investigate the claim. 
If we determine, in our sole discretion, that the order was damaged, defective, or incorrect, VAU may 
provide a replacement product. 
Replacement of the product is the sole remedy available under this policy, unless otherwise required 
by applicable law. 
17. Non-Returnable Products 
Because our products are ingestible and for health, hygiene, and safety reasons, products purchased 
through the Site are non-returnable. 
18. Contact Us 
If you have questions about shipping, delivery, or damaged/incorrect orders, please contact us at: 
support@getvau.com