Terms of service

VAU Nutrition Terms of Service 
Last Updated: March 11, 2026 
These Terms of Service (the "Terms") govern your access to and use of the website located at 
www.getvau.com (the "Site"), any related pages, content, features, communications, subscriptions, 
products, and services made available through the Site (collectively, the "Services"), and your 
purchase of products sold by VAU Nutrition, LLC ("VAU," "we," "us," or "our"). 
VAU Nutrition, LLC 
100 East Pine Street, Suite 110 
Orlando, Florida 32801 
Email: support@getvau.com 
By accessing or using the Site, creating an account, purchasing any product, or enrolling in a 
subscription, you agree to be bound by these Terms and our related policies referenced below. If you 
do not agree, do not use the Site or purchase our products. 
These Terms apply whether you access the Site as a guest or through an account. 
1. Eligibility 
You must be at least 18 years old to use the Site, purchase products, or enroll in a subscription. By 
using the Site or placing an order, you represent and warrant that you are at least 18 years old and 
legally capable of entering into a binding contract. 
If you use the Site or purchase products on behalf of a company or other legal entity, you represent 
and warrant that you have authority to bind that entity to these Terms. 
2. Important Health and Medical Disclaimer 
The content available on the Site is provided for general informational and educational purposes 
only. Nothing on the Site, in our emails, text messages, product pages, customer support 
communications, or other materials is intended to be medical advice, diagnosis, or treatment. 
Our products are not intended to diagnose, treat, cure, or prevent any disease. You should consult your 
physician or another qualified healthcare professional before using any product, especially if you are 
pregnant, nursing, have a medical condition, or take any medication. 
Do not disregard professional medical advice or delay seeking it because of something you read on 
the Site. If you think you may have a medical emergency, call 911 immediately. 
3. Privacy Policy; Shipping & Returns Policy; Additional 
Terms 
Your use of the Site and purchase of products are also subject to our: 
● Privacy Policy 
● Shipping & Returns Policy 
Those policies are incorporated into these Terms by reference. Certain promotions, offers, bundles, 
giveaways, subscriptions, SMS programs, or other features may also be subject to additional terms 
("Additional Terms"). If there is a conflict between these Terms and any Additional Terms, the 
Additional Terms will control for that specific offering. 
4. Shopify and Third-Party Services 
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our 
products and services to you. We may also use third-party service providers for payments, shipping, 
analytics, customer support, reviews, email, SMS, fraud prevention, and other business operations. 
Your use of third-party tools, websites, or services may also be subject to those third parties' terms and 
privacy policies. We are not responsible for third-party services we do not control. 
5. Account Registration and Guest Checkout 
You may purchase products through guest checkout or, if available, by creating an account. If you 
create an account, you agree to provide accurate, current, and complete information and to keep that 
information updated. 
You are responsible for maintaining the confidentiality of your account credentials and for all activity 
that occurs under your account. We reserve the right to suspend, restrict, or terminate accounts at any 
time in our sole discretion, including where we suspect fraud, abuse, or violation of these Terms. 
6. Products; Availability; Pricing 
We make reasonable efforts to describe and display our products as accurately as possible. However, 
we do not guarantee that product descriptions, images, colors, packaging, availability, or other content 
on the Site will always be complete, current, or error-free. 
All prices are listed in U.S. dollars. Prices, product availability, descriptions, bundles, subscription 
pricing, and promotional offers may change at any time without notice, except where notice is 
required by law. 
We reserve the right to discontinue any product at any time. 
Product images are for illustrative purposes only. Actual product packaging, labeling, and appearance 
may vary from images shown on the Site. 
7. Sales Territory 
VAU currently sells and ships products only within the United States. We do not accept or fulfill 
international orders at this time. 
We reserve the right to refuse orders from any state, territory, address, or jurisdiction where shipment 
is unavailable, restricted, impractical, or prohibited. 
8. Orders; Acceptance; Refusal; Cancellation 
Your submission of an order does not guarantee acceptance. We reserve the right, in our sole 
discretion, to refuse, reject, limit, restrict, or cancel any order, in whole or in part, at any time, 
including after an order is placed, for reasons including but not limited to: 
● product unavailability or inventory issues; 
● pricing, description, typographical, or technical errors; 
● suspected fraud or unauthorized transactions; 
● inability to verify payment, billing information, shipping information, identity, or address; 
● suspected resale or unauthorized distribution; 
● abuse of promotions, discounts, or referral programs; 
● unusual order volume or suspicious purchasing behavior; 
● shipping restrictions; 
● violation of these Terms; or 
● any other reason we determine appropriate in our sole discretion. 
If we cancel an order after payment has been submitted, we will refund the amount actually charged, 
subject to applicable law. 
9. Billing and Payment 
By placing an order, you represent and warrant that: 
● all billing, shipping, and payment information you provide is accurate and complete; 
● you are authorized to use the payment method provided; and 
● you authorize us and our payment processors to charge the full amount of your order, 
including product price, taxes, and any other disclosed charges. 
We reserve the right to decline any payment or transaction. We may use third-party payment 
processors and fraud prevention tools. We are not responsible for delays caused by banks, card 
issuers, payment processors, or other third parties. 
9A. Chargebacks 
If you initiate a chargeback without first contacting our customer support team to attempt to resolve 
the issue, we reserve the right to dispute the chargeback and recover associated fees. Accounts that 
engage in fraudulent chargebacks may be restricted from future purchases. 
10. Shipping; Risk of Loss 
We currently offer free shipping on all orders within the United States. 
Delivery dates are estimates only and are not guaranteed. We are not liable for shipping delays caused 
by carriers, weather events, labor disruptions, customs processes, or other circumstances outside our 
reasonable control. 
To the maximum extent permitted by law, title to and risk of loss for products passes to you when we 
deliver the order to the shipping carrier or fulfillment provider. 
11. No Returns; Replacement for Damaged, Defective, or 
Incorrect Orders Only 
All sales are final. We do not accept returns, and we do not offer refunds, except as required by 
applicable law. 
If your order arrives damaged, defective, or incorrect, you must contact us at support@getvau.com 
within 14 days of delivery. 
To evaluate your claim, we may require: 
● a photo of the product; 
● a photo of the exterior packaging; and 
● a photo of the shipping label. 
We may request additional information in our discretion. If we determine that the order was damaged, 
defective, or incorrect, we may provide a replacement. Replacement decisions are made in our sole 
discretion. 
12. Subscriptions and Auto-Renewal Terms 
We may offer subscription-based purchases for eligible products. 
12.1 Subscription Options 
VAU subscriptions may be offered on a 30-day, 45-day, or 60-day recurring delivery frequency, as 
presented at checkout. 
12.2 Subscription Pricing 
Subscription orders currently receive a 10% discount off the then-current non-subscription price, 
unless otherwise stated. 
12.3 Automatic Renewal Authorization 
By enrolling in a subscription, you authorize VAU (and our third-party billing providers) to charge 
your selected payment method automatically on a recurring basis at the frequency you select, unless 
and until you cancel. 
The amount charged may include product cost, applicable taxes, and any other disclosed charges. By 
subscribing, you acknowledge that your subscription includes recurring payments and automatic 
renewal features. 
12.4 Managing Your Subscription 
You may, subject to availability of the feature, pause, skip, edit, or cancel your subscription. 
To apply changes to the next renewal, you must make those changes at least 3 days before your next 
scheduled charge date. 
12.5 Cancellation 
You may cancel your subscription: 
● through your account, if that functionality is available; or 
● by emailing support@getvau.com. 
Cancellation will stop future renewals if submitted at least 3 days before the next scheduled charge. 
If your renewal has already been processed, that order will proceed and cancellation will apply to 
future renewals. 
There is no minimum commitment. However, except where required by law, charges already 
processed are non-refundable. 
12.6 Subscription Price Changes 
We may change subscription pricing at any time, subject to applicable law. If we change your 
subscription price, we will provide advance notice before the new price applies to a future renewal. 
13. Promotional Offers 
From time to time, we may offer promotions, discounts, bundles, gifts-with-purchase, or other 
limited-time offers. Any such offer may be subject to separate terms and conditions. We reserve the 
right to modify, suspend, revoke, or cancel any promotion at any time, subject to applicable law. 
Promotions are void where prohibited and may not be combined unless expressly stated. 
14. SMS Terms 
If you opt in to receive text messages from VAU, you agree to receive recurring automated or 
non-automated marketing and transactional SMS messages, which may include promotions, cart 
reminders, order updates, shipping updates, and other account-related communications. 
Your consent to receive SMS messages is not a condition of purchase. 
Message frequency may vary. Message and data rates may apply. 
You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us 
at support@getvau.com. 
Carriers are not liable for delayed or undelivered messages. 
15. User Reviews, Testimonials, and User Content 
The Site or our related services may allow you to submit reviews, ratings, comments, photos, videos, 
testimonials, or other content (collectively, "User Content"). 
You are solely responsible for any User Content you submit. You represent and warrant that: 
● you own or control all rights necessary to submit the User Content; 
● your User Content is accurate and not misleading; 
● your User Content does not violate any law or infringe the rights of any third party; and 
● your User Content does not contain unlawful, defamatory, obscene, abusive, harassing, 
fraudulent, or harmful material. 
By submitting User Content, you grant VAU a worldwide, perpetual, irrevocable, royalty-free, 
transferable, sublicensable right and license to use, reproduce, edit, adapt, publish, display, distribute, 
create derivative works from, and otherwise exploit the User Content in any media or channel, 
including for marketing, advertising, email, SMS, social media, website, and promotional purposes, 
without further notice or compensation to you. 
If you received free product, payment, discounts, or any other incentive in connection with your User 
Content, you are responsible for making all disclosures required by applicable law, including FTC 
endorsement disclosure requirements. 
We reserve the right, but not the obligation, to remove or refuse any User Content at any time. 
16. Prohibited Uses 
You may not use the Site or Services: 
● for any unlawful purpose; 
● to violate any applicable law or regulation; 
● to infringe our intellectual property rights or those of others; 
● to harass, abuse, threaten, defame, or discriminate; 
● to submit false or misleading information; 
● to upload malicious code, viruses, worms, or other harmful material; 
● to interfere with or bypass Site security features; 
● to use bots, scrapers, crawlers, spiders, scripts, data mining tools, or automated means to 
access or extract data from the Site; 
● to reverse engineer, mirror, frame, copy, index, or exploit the Site or its content without 
authorization; 
● to use the Site or its content to train, fine-tune, or develop any artificial intelligence or 
machine learning model or system; 
● to collect or track personal information of others without authorization; 
● to use the Site or our products for unauthorized commercial purposes; or 
● to attempt, assist, or encourage any of the foregoing. 
17. Unauthorized Resale Prohibited 
Products sold on the Site are intended for personal use only unless we expressly authorize otherwise 
in writing. 
You may not resell, distribute, or offer for resale any VAU products through third-party websites, 
online marketplaces, mobile applications, social platforms, retail channels, or other unauthorized 
distribution channels without our prior written permission. 
We reserve the right to refuse or cancel orders that we believe are intended for unauthorized resale or 
distribution, to limit quantities, and to take action against unauthorized listings or sellers. 
18. Intellectual Property 
The Site, Services, and all content made available through them, including text, graphics, logos, 
images, videos, product names, branding, designs, software, and other materials, are owned by or 
licensed to VAU and are protected by intellectual property and other applicable laws. 
Except for the limited right to access and use the Site for personal, non-commercial purposes in 
accordance with these Terms, no right, title, or license is granted to you. 
19A. Intellectual Property Complaints (DMCA) 
If you believe that any content on the Site infringes your copyright or other intellectual property 
rights, you may submit a written notice including: 
● identification of the copyrighted work claimed to be infringed 
● identification of the allegedly infringing material and its location on the Site 
● your name, address, telephone number, and email address 
● a statement that you have a good-faith belief that the disputed use is not authorized by the 
copyright owner 
● a statement that the information in the notice is accurate and that you are the copyright owner 
or authorized to act on their behalf 
Notices should be sent to: 
VAU Nutrition, LLC 
support@getvau.com 
19. Third-Party Links and Content 
The Site may contain links to third-party websites, tools, or content. We provide such links only as a 
convenience. We do not control and are not responsible for third-party websites, content, products, or 
services, and your use of them is at your own risk. 
20. Disclaimer of Warranties 
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, SERVICES, PRODUCTS, 
AND ALL CONTENT MADE AVAILABLE THROUGH THEM ARE PROVIDED "AS IS" AND 
"AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. 
WITHOUT LIMITING THE FOREGOING, VAU DISCLAIMS ALL IMPLIED WARRANTIES, 
INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR 
PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. 
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, 
ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT 
PRODUCT OR SITE CONTENT WILL ALWAYS BE ACCURATE, COMPLETE, OR CURRENT. 
21. Limitation of Liability 
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAU AND ITS AFFILIATES, OFFICERS, 
DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND 
LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, 
CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF 
PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF 
OR RELATED TO YOUR USE OF THE SITE, SERVICES, OR PRODUCTS, EVEN IF ADVISED 
OF THE POSSIBILITY OF SUCH DAMAGES. 
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAU'S TOTAL LIABILITY FOR ANY 
CLAIM ARISING OUT OF OR RELATED TO THE SITE, SERVICES, PRODUCTS, OR THESE 
TERMS WILL NOT EXCEED THE GREATER OF: 
● $100 USD, or 
● the amount you paid to VAU for the specific product or order giving rise to the claim. 
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable 
law. 
22. Time Limitation on Claims 
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION 
ARISING OUT OF OR RELATED TO THE SITE, SERVICES, PRODUCTS, OR THESE TERMS 
MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION 
AROSE. IF NOT FILED WITHIN THAT TIME, THE CLAIM IS PERMANENTLY BARRED. 
23. Indemnification 
You agree to indemnify, defend, and hold harmless VAU and its affiliates, officers, directors, 
employees, agents, contractors, service providers, and licensors from and against any claims, 
demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising 
out of or related to: 
● your breach of these Terms; 
● your misuse of the Site, Services, or products; 
● your User Content; or 
● your violation of any law or the rights of a third party. 
24. Dispute Resolution; Arbitration; Class Action Waiver; 
Jury Trial Waiver 
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. 
24.1 Informal Resolution First 
Before initiating arbitration or a court claim permitted under these Terms, the party seeking relief 
must send written notice describing the dispute and the requested resolution. The parties agree to 
attempt to resolve the dispute informally for 30 days from receipt of the notice. 
Notices to VAU must be sent to: 
VAU Nutrition, LLC 
100 East Pine Street, Suite 110 
Orlando, Florida 32801 
Email: support@getvau.com 
24.2 Binding Individual Arbitration 
Except for matters that qualify for small claims court, requests for temporary or preliminary injunctive 
relief, or claims relating to intellectual property or unauthorized access/use, any dispute, claim, or 
controversy arising out of or relating to these Terms, the Site, the Services, subscriptions, SMS, or 
products shall be resolved by binding individual arbitration and not in court. 
The arbitration shall be administered by the American Arbitration Association (AAA) under its 
applicable consumer arbitration rules, as modified by these Terms. 
24.3 Governing Law 
These Terms and any dispute arising under them are governed by the laws of the State of Florida, 
without regard to conflict of laws principles, except that the Federal Arbitration Act governs the 
interpretation and enforcement of this arbitration provision. 
24.4 Venue for Non-Arbitrable Claims 
To the extent any claim is permitted to proceed in court, the parties agree to the exclusive jurisdiction 
of the state or federal courts located in Orlando / Orange County, Florida, and waive any objection 
to venue or personal jurisdiction there. 
24.5 Class Action Waiver 
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND VAU AGREE THAT EACH 
MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND 
NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, 
REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. 
24.6 Jury Trial Waiver 
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND VAU WAIVE ANY RIGHT TO 
A TRIAL BY JURY FOR ANY CLAIM OR DISPUTE PERMITTED TO PROCEED IN COURT. 
24.7 Mass Arbitration 
If twenty-five (25) or more similar arbitration claims are filed against VAU by the same or 
coordinated counsel, the parties agree that the claims will be administered in batches. Each batch shall 
include no more than twenty-five (25) claimants and will proceed sequentially. No other arbitration 
demands may proceed until the preceding batch has been resolved. 
24.8 Arbitration Opt-Out 
You may opt out of the arbitration provision by sending written notice within thirty (30) days of first 
accepting these Terms. The notice must include your full name, address, and a statement that you wish 
to opt out of arbitration. If you opt out, disputes will be resolved in the courts identified in these 
Terms. 
25. Changes to the Site, Services, and Terms 
We reserve the right to modify, suspend, or discontinue all or any part of the Site, Services, products, 
subscriptions, pricing, or offerings at any time. 
We may update these Terms from time to time. When we do, we will post the updated version on the 
Site and update the "Last Updated" date above. Your continued use of the Site or purchase of products 
after updated Terms become effective constitutes your acceptance of the revised Terms, except as 
otherwise required by law. 
26. Termination 
We may terminate or suspend your access to the Site, Services, account, or subscriptions at any time, 
with or without notice, if we believe you have violated these Terms, engaged in fraud or abuse, or 
otherwise pose risk to VAU or others. 
Sections that by their nature should survive termination will survive, including without limitation 
sections relating to intellectual property, disclaimers, limitations of liability, indemnification, dispute 
resolution, and general terms. 
27. Accessibility 
We are committed to improving accessibility and usability of the Site. If you experience difficulty 
accessing any content, feature, or functionality on the Site, please contact us at support@getvau.com 
and we will make reasonable efforts to assist you. 
28. General Terms 
If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be 
severed and the remaining provisions will remain in full force and effect. 
Our failure to enforce any provision of these Terms is not a waiver of that provision or any other 
provision. 
These Terms, together with our Privacy Policy, Shipping & Returns Policy, and any applicable 
Additional Terms, constitute the entire agreement between you and VAU regarding the Site, Services, 
and products, and supersede all prior or contemporaneous communications and proposals. 
You may not assign or transfer these Terms without our prior written consent. We may assign these 
Terms without restriction. 
29. Electronic Communications and Signatures 
By using the Site, sending emails, submitting forms, or placing orders through the Site, you agree to 
receive communications from us electronically. You agree that all agreements, notices, disclosures, 
and other communications that we provide electronically satisfy any legal requirement that such 
communications be in writing. You also agree that electronic signatures, click-through agreements, 
and digital confirmations are legally binding and enforceable. 
30. Contact Information 
If you have questions about these Terms, please contact: 
VAU Nutrition, LLC 
100 East Pine Street, Suite 110 
Orlando, Florida 32801 
support@getvau.com